Customer Help
Our happiness team is always here to assist.
Frequently Asked Questions
Common Purchase Queries Answered
Orders and Shipping
How long does it take for me to receive my order?
We strive to process all orders within 3-5 working days (Monday to Saturday) from the time they are placed. Once your order has been processed, it will be handed over to our trusted third-party logistics partners for shipping.
Please note that shipping times may vary depending on the logistics provider and your location. We appreciate your patience and understanding as we work to deliver your order promptly.
How can I track my order?
You will receive an email with courier details once your order is dispatched from our facility. You can track your order status using the same details on the respective courier partner’s website.
Can I cancel an order?
Yes, you may change an order fully or partially within 24 hours of placing the order. You may get in touch with our Customer Support team to take further steps.
Can I change an order after i submitted it?
Yes, you may change an order fully or partially within 24 hours of placing the order. You may get in touch with our Customer Support team to take further steps.
If you need to return an item
Returns and Exchanges
Is my Credit Card information safe?
Our website uses 256 bit SSL encryption and is fully secured.
We do not store/retain your credit card information. If you suspect any such activity, please get in touch with your bank immediately.
My order arrived damaged
If you received a damaged product or misprinted, please contact our Customer Care within 48 hours of receiving the delivery.
I received a different item from the one that I ordered?
If the wrong order has been delivered to you, please contact our Customer Care within 48 hours of receiving the delivery.
How do I return a product?
Kindly read the Return and Refund Policy section.
Need Further Help? Contact Us
Contact Our Support Team
Call: 90-2523-2523 Email: support@faithwaystore.com Business Hours: Mon - Sat, 10:00 AM to 6:00 PM
For Bulk Orders
Send detailed specifications via email for your bulk orders. Quantity based discounts available.